Owner: ONLINE CONNECT LTD.
Company Number: 15419378
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Website: https://proxys.io/
E-mail: mail@proxys.io
Revision date: 10 August 2026
All technical questions, requests for data deletion, complaints, vulnerability reports and abuse reports may be submitted by e-mail or through the available channels on the website indicated at the beginning of this document.
Support requests are handled within a reasonable period, taking into account the complexity of the matter and the involvement of third-party providers.
Please do not send your full API key, proxy or account password, bank card details, verification codes, backup codes or an unencrypted profile export.
Install the latest version of the Application from the official app store, sign in to your account and obtain an active API key.
Import your proxy list automatically or create a profile manually by entering the address, port, protocol, username and password.
Confirm the system prompt to create the proxy profile, tap “Connect” and wait until the connection status is shown as active.
Check that the key has been copied in full, that the service is active and that API access has not been revoked. Switch between Wi-Fi and mobile data, update the Application and try again. When contacting Support, provide only the last four characters of the API key.
Check the address, port, protocol, username and password. Remove any unnecessary spaces, check the permitted IP address and, if necessary, create the profile again.
Check your Internet connection without the proxy, disable other proxies and network filters, restart the Application and your device, confirm the required permission again and try another available proxy. On Android, check background activity restrictions; on iOS, check the status of the proxy profile.
Check the connection status, refresh the page and compare the address using several independent services. Take into account caching, geolocation errors and differences between IPv4 and IPv6.
A particular resource may block a country, subnet, type of IP address or the use of a proxy itself. Try accessing another website.
SOCKS5 and HTTP proxies do not encrypt content by themselves; use HTTPS.
If an update is mandatory, install the latest version from Google Play or the App Store. If the configuration service is temporarily unavailable, check your Internet connection, restart the Application and try again later.
Please provide the device model, Android or iOS version, Application version, network type, approximate time of the error, steps that led to the issue, the error message or a safe screenshot, the proxy type and the order number.
If necessary, provide the last four characters of the API key.
An individual profile can be deleted within the Application.
All locally stored data can be removed through the device's system settings or by uninstalling the Application.
Any remaining proxy profile can be removed from the device's network settings.
A compromised API key should be revoked through the account dashboard.
A request to delete data held by the Company should be sent to the designated e-mail address.
Uninstalling the Application does not cancel an active order.
If you discover a vulnerability, a leaked key or unauthorised access, stop using the compromised credentials or data and report the matter to the designated e-mail address.
Do not publish technical details before receiving a response, attempt to access another person's data, or conduct load or stress attacks.
When reporting fraud, spam or other malicious activity, please provide the proxy IP address, the date and time including the time zone, the relevant resource address and any available evidence.
Support can assist with installation, API keys, profiles, connections, updates and troubleshooting.
Support does not configure third-party services, guarantee access to a particular website, assist with violations of applicable law or the rules of third-party resources, request confidential credentials or other secret information, or accept responsibility for third-party proxies added manually by the user.
Last revised: 10 August 2026
ONLINE CONNECT LTD.
Company Number: 15419378